Privacy Policy

1. Introduction

Pawlished Pets ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with the Privacy Act 2020 (New Zealand).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Order history and preferences
• Communications with our customer service team

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Provide customer support
• Send marketing communications (with your consent) — you may unsubscribe at any time via the link in our emails or by contacting us
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Stripe (payment processing), NZ Courier (shipping), email service providers, and other trusted third parties who assist in operating our website and conducting our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

4.1 Overseas Disclosure

Some of our service providers, including Stripe, may process or store your personal information outside New Zealand (including in the United States and Australia). We take reasonable steps to ensure that any overseas recipients handle your information in accordance with privacy standards comparable to those under the Privacy Act 2020.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. Payment information is handled securely through Stripe and is not stored on our servers.

5.1 Privacy Breaches

If a notifiable privacy breach occurs that is likely to cause serious harm to you, we will notify you and the Office of the Privacy Commissioner as required under the Privacy Act 2020. We will take prompt action to investigate and remediate any breach.

6. Your Rights Under the Privacy Act 2020

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where it is no longer required for a lawful purpose (we may retain information where required for legal, tax, accounting, or business record obligations)
• Object to processing of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner if you believe we have breached your privacy

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order information is typically retained for 7 years to comply with tax and accounting requirements.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under the Privacy Act 2020, please contact us:

• Email: privacy@pawlishedpets.co.nz
• Location: Stratford, Taranaki, New Zealand
• Contact Form: Available on our website contact page

We will respond to your privacy request within a reasonable timeframe, typically within 20 working days.